Conversations
Manage all customer interactions across channels
47
Total Today
38
AI Handled
6
Human Handled
1.8s
Avg Response
32
Converted to Leads
28
Appointments
All Conversations
Showing 10 of 10 conversations
| Customer | Channel | Direction | Category | Handled By | Status | Lead | Campaign | Duration | Date | Actions |
|---|---|---|---|---|---|---|---|---|---|---|
JW James Wilson +1 (555) 123-4567 | voice | inbound | sales | ai | completed | Yes | Organic | 4:05 | Jan 15, 9:30 AM | |
MG Maria Garcia +1 (555) 234-5678 | chat | inbound | sales | ai | active | Yes | Organic | - | Jan 15, 10:15 AM | |
RC Robert Chen +1 (555) 999-8888 | voice | inbound | general | ai | missed | No | Organic | - | Jan 15, 8:45 AM | |
JM Jennifer Martinez +1 (555) 456-7890 | inbound | sales | hybrid | transferred | Yes | Organic | - | Jan 15, 9:00 AM | ||
DT David Thompson +1 (555) 567-8901 | sms | outbound | sales | ai | completed | Yes | January | - | Jan 14, 10:00 AM | |
SJ Sarah Johnson +1 (555) 678-9012 | inbound | service | human | completed | No | Organic | 8:00 | Jan 15, 11:00 AM | ||
MB Michael Brown +1 (555) 789-0123 | voice | outbound | service | ai | completed | No | Service | 2:00 | Jan 14, 9:00 AM | |
LA Lisa Anderson +1 (555) 890-1234 | inbound | sales | ai | completed | Yes | Organic | - | Jan 15, 2:00 PM | ||
KL Kevin Lee +1 (555) 901-2345 | chat | inbound | support | hybrid | completed | No | Organic | - | Jan 15, 3:00 PM | |
AW Amanda White +1 (555) 012-3456 | voice | outbound | sales | ai | completed | Yes | January | 5:00 | Jan 14, 11:00 AM |